What information we collect
RoleQuay collects only the personal information reasonably necessary to help people discover employment opportunities, seek application assistance, connect with potential employers, and access career guidance.
Depending on how you use our services, we may collect the following information:
**1. Job applications:** When you apply directly through RoleQuay, we collect your full name, email address, CV or résumé, and any contact number or additional message you choose to provide.
**2. Application assistance and support:** When you request help with a job opportunity, we collect your full name and phone number. You may also provide your email address and a message explaining the assistance you need.
**3. Career advice and consultations:** When you request a career guidance session, we collect your name, email address, phone number, and any details you provide about your career interests. Your address, age, preferred consultation date, and additional information may also be collected where applicable.
**4. Talent profiles:** When you submit a professional profile, we collect your name, email address, professional headline, location, work experience, skills, qualifications, and any personal statement or portfolio link you provide. Your phone number may also be collected if you choose to provide it.
**5. Job alerts:** If you subscribe to job notifications, we collect your email address and any job categories, locations, or preferences you select so we can send relevant opportunities.
**6. Employer and talent enquiries:** When you enquire about a published talent profile, we collect your name, email address, organisation details where provided, and the content of your enquiry.
**7. Website and technical information:** Our hosting and security systems may collect technical information such as IP addresses, browser types, device information, access times, and website activity necessary for security, performance monitoring, and preventing misuse.
You can browse available job listings and follow external application links without creating an account or submitting your personal contact details to RoleQuay.
When you apply through an external employer or job provider website, that organisation collects and processes the information you submit according to its own privacy practices.
We do not automatically subscribe you to promotional communications simply because you request application assistance or career support.
How we use this information
### How we use this information
RoleQuay uses personal information to provide job discovery, application assistance, career guidance, and related employment support services. We use the information you provide for the following purposes:
**1. Processing job applications:** When you apply directly through RoleQuay, we use your information and submitted documents to receive, review, manage, and respond to your application. Where appropriate and authorised, we may assist with forwarding your application to the relevant employer.
**2. Providing application assistance:** When you request help with a vacancy, we use your name, phone number, optional email address, and message to contact you, explain application requirements, answer questions, and guide you through the application process.
**3. Delivering career advice:** We use the information submitted through career guidance requests to understand your needs, arrange consultations, communicate with you, and provide relevant career support.
**4. Managing talent profiles:** Where you choose to submit a professional profile, we use your information to review your submission and, following the necessary verification and approval, make the relevant professional details available to potential employers. Private contact information is not displayed publicly without appropriate authorisation.
**5. Sending relevant job alerts:** If you voluntarily subscribe to job notifications, we use your email address and selected preferences to send relevant employment opportunities. You can unsubscribe from these notifications.
**6. Responding to employer enquiries:** We use contact information provided by employers and recruiters to respond to enquiries, facilitate professional connections, and assist with recruitment-related communications.
**7. Improving our services:** We may use website activity and technical information to understand how our platform is used, identify technical problems, improve usability, and maintain reliable services.
**8. Protecting the platform:** We use relevant technical and account information to prevent fraud, detect suspicious activity, protect personal information, and maintain the security of RoleQuay.
**9. Meeting legal obligations:** Where necessary, we may process information to comply with applicable laws, respond to lawful requests, resolve disputes, and protect the legitimate rights of users and the service provider.
**External job applications**
For vacancies that direct you to an employer's website or another job provider, RoleQuay provides a link to the original opportunity. Your application is completed on that external website, and any information you submit there is handled according to that provider's privacy practices.
**Your communication preferences**
Requesting application assistance or career advice does not automatically subscribe you to promotional communications. We use your contact details to respond to the service you requested. Additional marketing communications will only be sent where permitted by applicable law and the necessary consent or other lawful basis exists.
We aim to use personal information only for the purposes described above and avoid collecting or using more information than is reasonably necessary to deliver the requested service.
Our lawful bases for using information
### Our lawful bases for using information
RoleQuay processes personal information in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, where applicable.
We rely on different lawful bases depending on why personal information is collected and how it is used.
**1. Consent**
We rely on your consent where you voluntarily agree to a specific use of your personal information that requires consent. This may include:
- Subscribing to job alerts and promotional communications. - Making an approved professional talent profile publicly available to potential employers. - Using optional cookies or tracking technologies where consent is legally required.
Where we rely on consent, you can withdraw it at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.
**2. Contractual necessity**
Where we have a contract with you, or you request steps before entering into a contract, we may process information necessary to provide the relevant service.
This may include managing agreed career support services, processing applications as part of a contracted service, or fulfilling other service commitments.
We only rely on this basis where the processing is genuinely necessary for an applicable contractual relationship.
**3. Legitimate interests**
We may process personal information where necessary for our legitimate business interests or those of another party, provided those interests are not overridden by your rights and freedoms.
These interests may include:
- Responding to job application assistance requests and career enquiries. - Managing communications with applicants, employers and recruiters. - Maintaining accurate records of enquiries and service interactions. - Protecting RoleQuay against fraud, spam, unauthorised access and misuse. - Monitoring website performance, resolving technical problems and improving usability. - Maintaining the reliability and security of our services.
Before relying on legitimate interests, we consider whether the processing is necessary, reasonable and proportionate, and whether it could adversely affect your privacy.
You may object to processing based on legitimate interests, subject to applicable legal exceptions.
**4. Compliance with legal obligations**
We may process or retain personal information where necessary to comply with applicable legal requirements, including lawful requests from competent authorities, regulatory obligations and legally required record-keeping.
We only rely on this basis where a relevant legal obligation applies.
**5. How these lawful bases apply to our services**
For ordinary job browsing, you do not need to create an account or provide contact information to RoleQuay.
When you voluntarily request application assistance or career guidance, we process the information necessary to respond to your request. Depending on the circumstances, our lawful basis may be legitimate interests or contractual necessity.
Where you apply directly through RoleQuay, we process your application information for the purpose explained when you submit it. Any sharing with an employer must have an appropriate lawful basis and follow the information provided to you.
Job alert subscriptions and optional public talent-profile publication are based on appropriate consent where required.
We do not treat a request for application assistance as consent to receive unrelated marketing communications.
**6. Sensitive personal information**
We do not generally require sensitive personal information to browse jobs or request ordinary application assistance.
If sensitive information is necessary for a specific service, we will identify an appropriate lawful basis and any additional legal condition required before processing it.
We aim to collect only information necessary for a clearly identified purpose and to explain the applicable lawful basis transparently.
Who we share information with
### Who we share information with
RoleQuay respects the privacy of job seekers, applicants, employers, and other users of our platform. We only share personal information where necessary to deliver our services, respond to requests, meet legal obligations, or support legitimate operational requirements.
Depending on how you use RoleQuay, your information may be shared with the following parties:
**1. Authorised RoleQuay staff**
Our authorised team members may access personal information where necessary to:
- Review and respond to job applications and enquiries. - Provide application assistance and career guidance. - Manage career consultation requests. - Review and approve talent profiles. - Provide customer support and resolve complaints. - Maintain the security and proper operation of our services.
Access is limited to information relevant to each person's responsibilities.
**2. Employers and recruitment organisations**
Where you apply directly through RoleQuay, your application information, CV, and supporting documents may be shared with the relevant employer or recruitment organisation where this is part of the service explained to you and an appropriate lawful basis applies.
If you voluntarily create a talent profile and approve its publication, selected professional information may become visible to employers and recruiters.
Private contact details are not automatically displayed on public talent profiles. RoleQuay may facilitate introductions between employers and candidates through an authorised process.
**3. External job providers**
RoleQuay publishes opportunities obtained from third-party job platforms and approved sources, including Jobicy, Himalayas, Remote OK, and Remotive.
When you follow an external application link, you are directed to the relevant provider's or employer's website. Any information you submit on that website is collected and processed according to its own privacy practices.
RoleQuay does not automatically forward the contact details collected through our optional application assistance form to these external providers.
**4. Technology and service providers**
We may use trusted third-party companies to support the operation of our platform, including:
- Website hosting and secure data storage. - Email delivery and communication services. - Technical maintenance, security, and infrastructure support. - Website performance monitoring and analytics, where implemented.
These providers may process limited personal information on our behalf to perform their contracted services. Where required, we put appropriate data protection arrangements in place and restrict processing to authorised purposes.
**5. Legal and regulatory authorities**
We may disclose personal information where required by applicable law, a valid legal process, or a lawful request from an authorised public authority.
Information may also be disclosed where necessary and legally permitted to investigate fraud, prevent unlawful activity, protect users, or establish, exercise, or defend legal claims.
**6. Business transfers or organisational changes**
If RoleQuay undergoes a lawful business restructuring, merger, acquisition, or transfer of operations, relevant personal information may be transferred where necessary and legally permitted, subject to appropriate confidentiality and data protection safeguards.
**7. Protection of personal information**
RoleQuay does not sell personal information, CVs, or applicant contact details to third parties for unrelated marketing purposes.
We do not share information simply because someone views a job listing or requests assistance.
Where personal information is shared, we aim to limit it to what is reasonably necessary for the specified purpose and apply appropriate security and confidentiality measures.
Where a recipient processes personal information outside the United Kingdom, the applicable international data transfer requirements and safeguards are addressed in the section on transfers outside the UK.
Transfers outside the UK
hhhhhh### Transfers outside the UK
RoleQuay provides employment discovery, application assistance, and career support services primarily for people seeking opportunities in the United Kingdom. However, some aspects of our operations, technical infrastructure, and support services may involve processing or accessing personal information outside the UK.
**1. Why information may be transferred internationally**
Personal information may be processed or accessed outside the UK when:
- Authorised RoleQuay personnel provide application assistance, career guidance, customer support, or technical administration from another country. - Hosting, cloud infrastructure, email delivery, or other technology providers operate internationally. - We work with an authorised employer or recruitment organisation located outside the UK, where sharing information is necessary and permitted for a service you have requested.
We aim to limit international access and sharing to the information reasonably necessary for the relevant purpose.
**2. Protecting information transferred outside the UK**
Where the UK GDPR applies and an international transfer is legally restricted, RoleQuay will ensure that an appropriate legal transfer mechanism applies before making that transfer.
Depending on the destination and circumstances, this may include:
- **UK adequacy regulations:** Transferring information to countries, territories, or qualifying organisations recognised under UK law as providing an adequate level of data protection. - **Appropriate contractual safeguards:** Using an International Data Transfer Agreement (IDTA), the UK Addendum to the European Commission's Standard Contractual Clauses, or another legally recognised safeguard. - **Transfer risk assessments:** Assessing relevant risks and implementing additional protections where required to ensure personal information remains appropriately protected. - **Legal exceptions:** Relying on a specific exception only where applicable data protection law permits it.
Where no valid transfer mechanism is available, we will not proceed with a restricted transfer.
**3. Security and confidentiality**
We seek to protect personal information against unauthorised access, disclosure, alteration, and misuse.
Where appropriate, protection measures include access restrictions, secure communications, confidentiality obligations, and controls limiting access to authorised personnel and service providers.
We also consider the nature of the information, the purpose of processing, and the legal requirements applicable to the destination country.
**4. Applications through external job websites**
Some opportunities published on RoleQuay direct applicants to external employers or job providers, including international platforms.
When you follow an external application link and provide information directly to that website, the receiving organisation is responsible for explaining how it processes your information, including any international transfers.
RoleQuay does not automatically send the personal information collected through our optional application assistance form to these external providers.
**5. Your rights and further information**
Where applicable, you may request information about the countries to which your personal information is transferred, the recipients involved, and the safeguards protecting those transfers.
You may also request information about how to obtain or access relevant transfer safeguards, subject to applicable confidentiality and legal restrictions.
You can submit international data transfer enquiries through the privacy contact details published on our website.
RoleQuay aims to ensure that international processing remains transparent, proportionate, and consistent with applicable data protection requirements.
How long information is kept
### How long information is kept
RoleQuay retains personal information only for as long as reasonably necessary to provide our services, fulfil the purposes for which it was collected, comply with applicable legal obligations, and address legitimate enquiries or disputes.
Retention periods depend on the type of information, the service requested, and whether there is an ongoing reason to keep the information.
**1. Job applications and CVs**
When you submit an application through RoleQuay, we retain your application details, CV, and supporting information while the application is being reviewed or managed.
Once the application process has ended, we assess whether the information is still needed for follow-up communication, handling complaints, or meeting applicable legal obligations.
We do not retain unsuccessful applications indefinitely simply because other employment opportunities may become available.
**2. Application assistance and support requests**
When you request assistance with a job opportunity, we retain your name, phone number, optional email address, and messages while handling your enquiry.
After the request has been resolved, we retain the information only where necessary for reasonable follow-up, resolving disputes, or maintaining records required by law.
**3. Career advice and consultations**
Information collected for career guidance is retained while arranging, providing, and following up on the requested service.
We review whether the information remains necessary after the consultation or related support has concluded.
**4. Talent profiles**
Professional information submitted for our talent directory may be retained while your profile remains active and you continue to participate in the service.
If you withdraw your profile or request its removal, we will assess and remove information that is no longer necessary, subject to any applicable legal requirements.
Limited records may be retained where necessary to document consent, handle disputes, or demonstrate compliance.
**5. Job alert subscriptions**
If you subscribe to job alerts, we retain your email address and selected preferences while your subscription remains active.
When you unsubscribe, we stop using your details to send job alerts. We may retain limited information where necessary to honour your unsubscribe request or meet legal obligations.
**6. Employer enquiries and communications**
Contact details and correspondence received from employers, recruiters, and other business contacts are retained while enquiries, recruitment activities, or related professional relationships remain active.
Information that is no longer needed is reviewed for deletion or anonymisation.
**7. Website activity and technical records**
Technical information, including server logs, IP addresses, and security-related activity, is retained according to operational needs, applicable service-provider retention arrangements, and security requirements.
We consider whether records remain necessary for investigating incidents, maintaining website reliability, preventing misuse, or meeting legal obligations.
**8. Backups and archived records**
Personal information may remain in protected system backups for a limited period as part of our normal backup and recovery arrangements.
Information in backups is retained according to the applicable backup cycle and is not intended for unrelated use.
**9. Legal obligations and disputes**
In certain circumstances, we may need to retain specific information for longer where required by law, necessary for regulatory compliance, or reasonably needed to establish, exercise, or defend legal claims.
Such retention is limited to the information and period justified by the relevant circumstances.
**10. Requests for deletion**
You may request deletion of your personal information by contacting RoleQuay through the privacy contact details published on our website.
We will assess your request in accordance with applicable data protection laws and explain where information must be retained for a lawful reason.
Where personal information is no longer necessary and no valid reason for retention remains, it should be securely deleted or anonymised.
**Our approach to retention**
When determining how long information should be kept, we consider:
- Whether the original purpose for collecting the information has been completed. - Whether a job application, support request, or professional relationship remains active. - Whether the individual has withdrawn consent or requested deletion. - Whether an applicable law requires continued retention. - Whether the information is needed to address a complaint, dispute, or legal claim. - Whether keeping the information continues to be necessary and proportionate.
RoleQuay does not intend to retain personal information indefinitely without a justified purpose. We aim to minimise unnecessary storage and protect personal information throughout its retention period.
Your rights and how to exercise them
### Your rights and how to exercise them
RoleQuay respects your right to understand and control how your personal information is collected, used, stored, and shared.
Where the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws apply, you may have the following rights.
**1. Right to be informed**
You have the right to receive clear information about how and why we collect and use your personal information, who we share it with, and how long we keep it. We provide this information through our Privacy Policy and relevant notices when you use our services.
**2. Right to access your information**
You may request confirmation of whether RoleQuay holds or processes your personal information and obtain a copy of that information, subject to applicable legal exceptions.
This may include job applications, CVs, support enquiries, career consultation requests, talent profiles, and other personal information associated with your interactions with RoleQuay.
**3. Right to correct inaccurate information**
If personal information we hold about you is inaccurate or incomplete, you may request that it be corrected or updated.
We will take reasonable steps to verify and correct the information where appropriate.
**4. Right to request deletion**
You may request that RoleQuay delete your personal information where the right to erasure applies.
For example, you may request the removal of an application assistance enquiry, an inactive talent profile, or other information that is no longer necessary for its original purpose.
Deletion may be subject to applicable legal obligations or other lawful reasons for continued retention. Where we cannot fulfil a deletion request completely, we will explain the reason.
**5. Right to restrict processing**
In certain circumstances, you may request that we temporarily limit how your personal information is used.
This may apply while we verify the accuracy of information, consider an objection, or assess another relevant data protection concern.
**6. Right to object**
You may object to certain processing activities, particularly where we rely on legitimate interests as our lawful basis.
We will consider your request and stop the relevant processing unless applicable law permits us to continue.
You also have the right to object to the use of your personal information for direct marketing at any time. Where this right applies, we will stop processing your information for that purpose.
**7. Right to data portability**
Where applicable, you may request to receive personal information you provided to RoleQuay in a structured, commonly used, machine-readable format.
You may also request that we transfer eligible information to another service provider where technically feasible and legally required.
This right generally applies to certain information processed automatically on the basis of consent or contractual necessity.
**8. Right to withdraw consent**
Where we rely on your consent to process personal information, you may withdraw that consent at any time.
This may include withdrawing consent for optional job alerts or the publication of your professional talent profile.
Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal. It also does not automatically require us to stop processing information where another valid lawful basis applies.
**9. Rights relating to automated decisions**
Where RoleQuay uses automated decision-making or profiling that produces legal or similarly significant effects, we will provide the information and safeguards required by applicable law.
Where applicable, these safeguards may include opportunities to request human intervention, express your views, and contest an automated decision.
**10. How to exercise your rights**
You can make a privacy rights request by contacting RoleQuay through the privacy contact email or other contact details published in this Privacy Policy.
When submitting a request, please provide:
- Your name and a suitable contact method. - A description of the information or service your request concerns. - The action you would like us to take, such as providing, correcting, restricting, or deleting information. - Any relevant application or enquiry reference, if available.
You do not need to create a RoleQuay account or use a particular form to exercise your rights.
We may request additional information where reasonably necessary to verify your identity and prevent unauthorised access to personal information.
**11. Response times and charges**
We aim to respond to valid data protection rights requests without undue delay and within one calendar month, subject to applicable legal rules.
Where permitted by law, complex requests or multiple requests may require additional time. If an extension is necessary, we will inform you and explain the reason within the applicable initial response period.
Exercising your data protection rights is generally free of charge. However, applicable law may permit a reasonable fee or refusal in limited circumstances, such as requests that are manifestly unfounded or excessive.
If we cannot fulfil a request, we will explain the reason and inform you of any available remedies.
**12. Your right to complain**
If you believe RoleQuay has handled your personal information unlawfully or has not adequately addressed your privacy concerns, you may submit a complaint using our published privacy contact details.
You also have the right to raise a complaint with the UK Information Commissioner's Office (ICO), where it is the relevant supervisory authority.
ICO website: https://ico.org.uk
We encourage you to contact us first so we have an opportunity to investigate and resolve your concern, although this does not remove your right to approach a relevant data protection authority.
**Our commitment**
RoleQuay aims to handle privacy requests fairly, transparently, securely, and within applicable legal requirements. We respect the rights of job seekers, applicants, employers, and other individuals who interact with our services.
Cookies and website technology
### Cookies and website technology
RoleQuay uses cookies and related website technologies to support the operation, security, performance, and usability of our platform. We aim to use these technologies responsibly and respect your privacy.
**1. What are cookies?**
Cookies are small text files stored on your device when you visit a website. They help websites remember certain information, maintain secure sessions, and provide a consistent browsing experience.
We may also use similar technologies, such as browser local storage, which allows certain preferences to be saved on your device.
**2. Essential cookies**
RoleQuay uses essential cookies where necessary for the secure operation of the website and its administrative services.
These may support:
- Maintaining authenticated administrator sessions. - Protecting forms against unauthorised submissions. - Preventing security threats and misuse. - Supporting essential website functionality.
Essential cookies are used only where necessary to provide the relevant functionality.
You can browse public job listings and follow external application links without creating a RoleQuay account.
**3. Website preferences**
RoleQuay provides features designed to improve the browsing experience, including light and dark appearance modes.
We may use browser local storage to remember your selected appearance preference so you do not have to choose it again on every visit.
This preference information is stored on your device and is not intended to identify you personally.
**4. Website performance and security**
Our hosting and technical infrastructure may process limited information, including IP addresses, browser information, device characteristics, access times, and error logs.
This information may be used to:
- Maintain website availability and performance. - Identify and resolve technical problems. - Detect suspicious activity and prevent misuse. - Protect our systems and users. - Understand operational issues affecting the website.
We aim to limit the collection and retention of technical information to what is necessary for these purposes.
**5. Analytics and optional technologies**
RoleQuay may introduce website analytics or other optional technologies to help us understand and improve how visitors use the platform.
Where these technologies require consent under applicable law, we will provide appropriate information and obtain the required consent before using them.
Visitors will be able to withdraw consent where required by law.
We do not treat ordinary use of the website as automatic consent to non-essential cookies.
**6. External websites and job providers**
RoleQuay contains links to employers, recruitment organisations, and third-party job platforms.
When you follow an external link, the destination website may use its own cookies, analytics, and tracking technologies.
These websites operate independently and have their own privacy and cookie policies. We encourage you to review their policies before submitting personal information.
**7. Managing cookies and browser storage**
Most web browsers allow you to view, block, or delete cookies and other stored website information through their settings.
You can also clear saved website preferences, including appearance settings, using your browser's storage controls.
Please note that disabling essential cookies may affect certain features, including secure administrator sign-in and form functionality.
**8. Changes to website technologies**
As RoleQuay develops, we may introduce additional technologies to improve functionality, accessibility, security, and service delivery.
Where necessary, we will update this Privacy Policy or provide a separate cookie notice explaining the technologies used, their purposes, and the choices available to visitors.
**Our commitment**
RoleQuay aims to use cookies and website technologies transparently, avoid unnecessary tracking, and protect visitors' personal information in accordance with applicable data protection and electronic communications laws.
Questions and complaints
### Questions and complaints
RoleQuay is committed to handling questions, concerns, and complaints fairly, transparently, and professionally. We value feedback from job seekers, applicants, employers, and other visitors, and aim to resolve issues promptly while respecting your privacy and legal rights.
**1. General questions and enquiries**
If you have questions about how RoleQuay operates or how we handle personal information, you can contact our team using the contact details published in this Privacy Policy.
Enquiries may relate to:
- How we collect, use, store, or protect personal information. - Job applications submitted through RoleQuay. - Application assistance and career guidance services. - Talent profiles and professional information displayed on our platform. - Job alerts, subscriptions, and communication preferences. - Requests to access, correct, update, or delete personal information.
We aim to provide clear and helpful responses to enquiries within a reasonable period.
**2. Making a privacy complaint**
If you believe RoleQuay has handled your personal information incorrectly or has not complied with applicable data protection laws, you have the right to raise a complaint.
You can submit your complaint through our published privacy contact email or postal contact address.
To help us investigate, please provide:
- Your name and preferred contact method. - A description of your concern. - The relevant job application, support request, or service involved, where applicable. - Any relevant dates, reference numbers, or supporting information. - The outcome or action you would like us to consider.
You do not need to create a RoleQuay account or use formal legal language to make a privacy complaint.
Please avoid sending unnecessary sensitive personal information.
**3. How we handle complaints**
When we receive a data protection complaint, we aim to:
- Acknowledge receipt within 30 days, as required by applicable UK data protection law. - Review the concern fairly and objectively. - Investigate relevant records and circumstances. - Request additional information where reasonably necessary. - Keep you informed about the progress of our investigation. - Explain our findings and any corrective action taken. - Provide a final response without unnecessary or unjustifiable delay.
Some complaints may require additional investigation. Where this happens, we will provide appropriate updates rather than leaving the matter unresolved without explanation.
**4. Complaints about external employers and job providers**
RoleQuay displays employment opportunities from independent employers and third-party job providers.
If your complaint concerns an external employer's recruitment decisions, application procedures, employment terms, or handling of information submitted directly to its website, you may need to contact that organisation.
However, if your concern relates to information collected or processed by RoleQuay, we will review the matter within our responsibilities.
You can also report inaccurate, misleading, suspicious, or potentially fraudulent vacancies to our support team for review.
**5. Complaining to a data protection authority**
If you believe your personal information has been handled unlawfully, you may raise a complaint with the relevant data protection supervisory authority.
For matters falling within UK data protection law, you can contact the Information Commissioner's Office (ICO).
**Information Commissioner's Office (ICO)**
Website: https://ico.org.uk
Complaints and guidance: https://ico.org.uk/make-a-complaint/
You may contact the ICO even if you have not completed RoleQuay's internal complaints process. However, contacting us first may allow the matter to be resolved more quickly.
Where another country's data protection laws apply, you may also have the right to contact the relevant supervisory authority.
**6. Confidentiality and protection against misuse**
We handle privacy complaints with appropriate care and restrict access to complaint information to authorised personnel who need it for investigation, resolution, or lawful compliance purposes.
We do not use the fact that someone has raised a genuine complaint as a reason to deny them access to our publicly available job discovery services.
Information collected during complaint handling is used for managing the complaint and other lawful purposes described in this Privacy Policy.
**7. Our commitment to improvement**
We use relevant feedback and complaints to identify problems, improve our services, strengthen privacy safeguards, and provide a better experience for users.
Our goal is to ensure that individuals can raise concerns confidently and receive clear, respectful, and appropriate responses.
For questions, complaints, or requests relating to your personal information, please use the privacy contact details provided in the **Who operates RoleQuay?** section of this Privacy Policy.